We strive to ship everything within a 48 hour period. On occasion, especially during the holidays, orders can get backed up. We operate on a first come first serve basis. It's a good idea to look at the UPS schedule for shipping around the holidays and plan accordingly.
We ship to the 48 continental states without any additional charges. FREE SHIPPING DOES NOT APPLY TO ORDERS GOING TO Hawaii, Alaska, Puerto Rico and any other foreign countries, please email us @ support@dogcratecentral or call us toll-free at 877-386-4102 for a quote. We ship UPS and USPS.
If a product is temporarily out of stock, we will send you an email letting you know that it is on backorder. Any major backorders will be listed as we get them. There is a 20% restocking fee for any products returned after 30 days. Under no circumstances will shipping be refunded unless it is our fault.
Tracking numbers will be sent out as soon as they are available. If you don't get one within four days of placing the order, send us an email at support@dogcratecentral.com with tracking in the subject line. 
